Privacy Policy

We keep this plain: here's what data we collect, why, and how long we keep it.

1. What we collect

• Details you submit via our website form (Google Forms): name, company, role, WhatsApp number, email, company size, service interest
• Your conversations with us on WhatsApp (+852 6749-0958)
• Payment details (processed by Stripe — we never store your card number)
• Website analytics data via Cloudflare analytics (pages visited, time on site; if we later use Meta Pixel for ad measurement, we will update this policy to say so)

2. Why we collect it

• To respond to enquiries and onboard your AI employees
• To deliver and improve the service (e.g. training your AI employees on your company FAQ)
• To bill monthly fees and issue invoices
• To send service updates or marketing only with your consent — tell us to stop and we stop immediately

3. How long we keep it

• Enquiry data: 24 months from last contact, then deleted
• Client service data: duration of service + 12 months, then deleted or anonymised
• Accounting records: 7 years as required by Hong Kong law

4. Who sees your data

We never sell your data. These providers process parts of it to deliver the service: Google (forms & cloud storage), Stripe (payments), Cloudflare (hosting & security), Meta/WhatsApp (messaging; Meta Pixel will be disclosed here if adopted). Their servers may be located outside Hong Kong.

Operating entity disclosure: Aldone is operated by Digital Know How Limited; during a transitional period, payments are collected via Stripe by our affiliate Skin Nods Limited (your card statement may show "Skin Nods"). Data responsibilities remain with Digital Know How Limited — see our Terms of Service.

4A. Data security

We protect your data with access controls, encrypted transmission (HTTPS) and least-privilege principles; only personnel who need to handle your enquiry or service can access it.

5. Your rights (PDPO)

Under the Hong Kong Personal Data (Privacy) Ordinance, you may:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Opt out of marketing at any time

We respond to access/correction requests within 40 days; a reasonable fee may apply to access requests as permitted by law.

6. Contact

Data requests: Email aldone.aie@gmail.com or WhatsApp +852 6749-0958
Digital Know How Limited, Hong Kong