Terms of Service

1. Nature of service

Aldone provides AI employee services: business automation performed by AI systems and supervised by the Aldone team (e.g. WhatsApp customer service, admin assistance, sales follow-up). AI employees operate on information you provide; we recommend reviewing outputs before external publication.

2. Fees

• Monthly subscription per your chosen plan (A: HK$1,000/mo; AA: HK$6,000/mo; AAA: by quotation). Annual plans billed at the annual discount rate.
• $0 setup fee. No hidden charges.
• If you exceed your plan's conversation quota, we notify you in advance; service is never cut off without notice.

3. Cancellation

• Monthly plans: cancel anytime, effective next billing cycle. Fees already paid are non-refundable.
• Flexible staffing: at any point of service start, you may swap the AI employee or change its role once, free of charge. This guarantee is not a refund guarantee.

4. Your responsibilities

• Provide accurate company information and FAQs
• Ensure you have the right to share customer data with us for processing (e.g. your WhatsApp customer conversations)
• Do not use the service for unlawful purposes

5. Limitation of liability

We work to keep the service accurate and reliable, but AI systems are not error-free. To the maximum extent permitted by law, our total liability for any loss is capped at the fees you paid us in the 3 months before the event. We are not liable for indirect or consequential losses (e.g. loss of business).

6. Governing law

These terms are governed by the laws of the Hong Kong SAR; disputes are subject to the jurisdiction of the Hong Kong courts.

7. Operating entity

Aldone is operated by Digital Know How Limited, a company incorporated in Hong Kong. During a transitional period, payments are collected via Stripe by our affiliate Skin Nods Limited (incorporated in Hong Kong); your card statement may show "Skin Nods". Your service contract, data responsibilities and these terms remain with Digital Know How Limited. We will update these terms once Aldone's dedicated billing entity is in place.

Contact: Email aldone.aie@gmail.com ・ WhatsApp +852 6749-0958 ・ aldone.ai